Engage

Carry digital interaction to a higher level

You can carry out one on one communications with your customers on social media in a practical and secure manner, and quickly solve their problems. You can configure and report social customer relations management (Social CRM) processes in the best manner.

Complaint management

You can automatically prioritize relevant complaints with Monitera Priority Engine and immediately intervene with contents that may lead to crises.

Customer management

You can access the entire communications history of your customers, group multiple messages and report them easily.

Team management

You can assign right contents to right people and simplify processes by using intelligent content distribution.

Manager screens

You can instantly monitor your key performance indicator (KPIs) measurements on graphic screens at the manager level and manage your team.

CRM and Call Center Integration

You can manage your call center by integrating your customer relations management (CRM) infrastructure with application programming interface (API) service.

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  • Vodafone

    "This helped Vodafone Turkey become more responsive to their customers and increase their customer satisfaction performance by 40%. "

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  • Plasenta

    “Plasenta has undersigned many innovative projects based on social media research data and feedbacks received demonstrated an increase in their brands' satisfaction."

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ALERT

Alert enables you to be the first to know about crises and opportunities

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