Having selected Monitera's Social Media Management Center solution that builds on the entire technology infrastructure, communication processes and vast experience of Monitera, Vodafone Turkey is now able to create manageable processes and report its data by using accurate metrics on a reliable platform.
“This helped Vodafone Turkey become more responsive to their customers and increase their customer satisfaction performance by 40%”
We have helped Vodafone improve team management efficiency by analyzing instant performance reports and channel the team to the concerning areas by determining areas of improvement instantly by the system. We have enabled Vodafone team access all information such as brand awareness, social media status, social media trends and customer communications performance through both built-in screens and mobile devices.
Furthermore, we have helped Vodafone instantly monitor all activities such as advertisements, contests and campaigns, and report data in an easy-to-understand format. This resulted in the ability to compare current data with the data obtained from past activities. Vodafone have renewed its processes by optimizing the entire digital strategy by using the capabilities offered in our services.
With our infrastructure that ensures 24/7 communication of extraordinary situations to Vodafone team officials, we have helped Vodafone take right actions in the right time.
EMEL AYDIN | VODAFONE